KPIs for Town Councils

a lift for 2-storey building?

Tentatively, Town Councils will be assessed on five indicators in total on cleanliness, maintenance and financial management.

It is about time that some sort of Key Performance Indicators (KPIs) are put in place. The KPIs suggested are from both financial and non-financial oriented.

In any performance measurement exercise, the subjects being measured and users of the final information would be very interested to know how are they measured.

If cleanliness is measured by the number of litters seen in 3 sample blocks, examples of things we would want to know would be:-

• how are the blocks selected,
• who is conducting the inspection and;
• how regular will the inspection be done.

Other courses there are many possible performance measures. My view would be response time to lift emergencies and maintenance schedule of lifts would have an immediate life threatening feature as compared to 3 pieces of litters not collected for 3 days.

As I am a number person, I would be very interested in the use of public fund in managing the estate. May I refer you to the picture above. We are looking at the construction of a lift to a 2-storey building by the Town Council serving about 10-15 families. I am very interested in how they arrive at the decision to do just that.