Open letter to SMRT (or the actual landlord), DBS

at unholy hours ...

Dear management of SMRT and DBS Bank,

Reference to the ATMs located in the basement of City Hall MRT walkway towards SCB and UOB exits.

On numerous occassions that the ATMs above were heavily assessed by users, forming long queues which cut across the common walkway. These queues caused congestion in an already crowded environment, particularly during peak period.

Questions

• Is this appropriate from various safety aspects?
• Should the DBS Bank's ATM users impede on the benefits of other users of the public facilities there?

Please review.