I have had a bad experience with the said entity too.
My focus here is the method adopted by the 29-year-old assistant marketing manager, Ms Tan Siang Mei, who bought a $4,000/- spa package in 2006, to seek remedy from True Spa.
After repeated attempts to consume the package but failed, she went online to seek out people with similar experiences with True Spa. She placed her name and contact details at the many online forums.
80 responded with 15 agreeing to join her in filing a collective law suit.
Power to consumerism. Businesses beware.
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