6 nights with Holiday Inn in US

I have a rather unpleasant experience during my holidays staying in Holiday Inn. Particularly I wish to focus my comments on two ie. Palm Springs, Nevada and Civic Centre, San Francisco.

Holiday Inn, Palm Springs Resort
Incident 1
The hotel is a 3-storey (I think) square building with swimming in the middle. Let us call the 4 corners, A, B, C and D. The main reception is a corner A but the lifts are only available at corner B and D.

So in order to facilitate tourists like ourselves travelling with a lot of luggages, our tour manager has arranged to let us alight at corner B (as instructed by the staff on duty) to be nearest to our rooms. Can you imagine the hassles of moving our luggages over 2 long corridors to reach our rooms instead of entering through the lift at corner D? Question - Was the staff on duty familiar with the floor plan of its hotel?

Incident 2
Upon reaching our room, I was not able to open the door with the electronic card in the picture. Remember that we just arrived at the hotel and obviously not familiar with the layout and trying to look for someone to help us. I almost have to walk the four corners before seeing the bright lights of front reception. The staff on duty said it is quite amazing that I managed to find the reception.

Holiday Inn, Civic Center, San Francisco
Our family of four was given adjoining rooms. We were pretty happy with the arrangement till we opened the doors to our respective rooms. Imagine our horrors.. one room is neat and tidy and the other room was still in a mess.

Already pretty pissed with the last experience at Palm Springs, I confronted the front desk.

How could the front desk release rooms that are still in a mess to guests checking in? Some how this chap in the picture was making some uncompromising comments instead of trying to mitigate the situation. So I ask for the feedback form and ask for his name. His name tag said "Mark".

I asked, "Mark what? What is your surname?" I repeated the question a few times.
Finally he said in a cheeky manner, "Mark SMITH".
And I told my name is "WONG".
And he said, "Yea right" in a sarcastic manner.

And when I want to take a picture of him, he blocked my camera with some papers.

During the exchange of words, he implied that we should be "thankful" that we are given the rooms early as the official check in time is 4pm.

Instead of backing down, he was taunting me to complaint. Towards the end of exchange, he even wished me a good day and that I will definitely get my apology letter in a sarcastic tone, of course.

About half an hour after the incident, I returned to the front office to retrieve the feedback form and close the matter. Mark was not around and the other staff on duty could not locate the form and suggested that Mark might have taken it.

This staff said to me that throughout more than 20 years in this line, he has not seen such thing before and offer to look after my needs as long as he is on duty.

I found out from my tour mates later that they too have had some incidents too. Another family too got a room that is not done yet. Another family with two rooms have to share one toilet. Another family could not lock their door. While waiting in the lobby, I overheard an Ang Moh guest requesting the front office to look into the heater in his room.

Is this the standard of Holiday Inn?

There is no power point at the writing table. There is no free outlet in the whole room except in the toilet. This is the first time in my life that I have to charge my laptop and handphone in the toilet. Come on, is Holiday Inn operating in stone age or did I pay too little for my tour package to get this type of crap hotels?

Is this the standard of Holiday Inn?