Wednesday, June 11, 2008
100 grams of bak kwa story
A guy walked into a bak kwa shop and asked for 2 packets of 100 grams each.
The lady, behind the counter, proceeded to place some bak kwa on the electronic weight machine. The LCD panel said 406 grams for the 2 packets.
Thinking that she may have misunderstood his Mandarin, he repeated his order. Her response, "Yes.. about 100 grams each.."
He repeated the order again. Grudgingly, she began to remove some slices of the machine till 206 grams...
He, being irritated by her attempt to "up sell" or "over sell" to him, insisted for EXACTLY 200 grams of bak kwa.
Grudgingly, she removed one more slice and magically, the machine showed 200 grams exactly.
Moral of the story
If she is your employee, she is both a boon and bane for you. While she may have sold a few grams more to other customers, she has also helped you to spark a negative talking point about your business.
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